Conditions of Sale

Our Conditions of Sale

All goods paid for in part remain the property of Jape Furnishing Superstore until the full invoice amount has been paid.

Estimated delivery time for standard stocked items is approximately 4 to 8 weeks. Every effort will be made to meet this timeframe.
Where LaZBoy stock is unavailable within Australia, orders may take up to 24 weeks due to manufacturing and international shipping timeframes.
Delivery timeframes are estimates only and may be subject to change. Jape Furnishing Superstore accepts no liability for delays arising from circumstances beyond our control, including production delays, freight or shipping disruptions, public holidays or seasonal shutdown periods.
A minimum 20% non-refundable deposit is required prior to order being placed.
Full payment is due on arrival of goods, with collection to be completed within 4 weeks.
Customers must confirm all dimensions, specifications and measurements before placing a custom order. Jape Furnishing Superstore accepts no responsibility for errors once the order has been submitted.
Custom made items require full, non-refundable payment prior to ordering.
Deposits are forfeited if the customer order is not finalised within 4 weeks of arrival or in the event of order cancellation.

Regular instalments must be made throughout the layby period as agreed at the time of purchase. Failure to maintain agreed payments may result in cancellation of the layby agreement.
Our Lay-by period is strictly a maximum of 6 weeks from the date of purchase.
Lay-by items must be collected or delivery arranged at the end of the 6 week lay-by period.
A minimum 20% non-refundable deposit is required at time of purchase.
Deposits are forfeited if the lay-by is not finalised within 6 weeks or in the event of order cancellation.

Jape Furnishing Superstore accepts no responsibility for goods once they leave our direct control. Customers using private or third party transport are strongly encouraged to arrange their own insurance.
Goods may be loaded up to 48 hours prior to the scheduled delivery date. If a delivery is rescheduled after loading, a rescheduling fee will apply.
Customers will receive a text message on the morning of delivery and a courtesy phone call approximately 30 minutes prior to arrival.
A responsible person must be present to accept delivery. Furniture will not be left outside or without acknowledgement of receipt.
Please ensure the intended area for your new furniture is clear and accessible prior to delivery, as our team is unable to help move or rearrange existing items.
If delivery cannot be completed due to no response or access issues, the delivery will be rescheduled and a full delivery fee will apply.

Customers are responsible for ensuring items will fit into their intended space, including doorways, stairwells and lifts.
All exchange and return requests are assessed based on proof of purchase and the condition of the item. Items must be returned in a resale condition unless faulty or not as described.
For health and hygiene reasons, items such as mattresses, mattress protectors, pillows and bed linen cannot be returned or exchanged once unwrapped or used unless faulty.
Change of mind returns may be accepted within 14 days of purchase for store credit only, at the discretion of management.

Products are covered by manufacturer warranties which vary by item and brand, with a minimum warranty period of 12 months. Warranty details are provided at the time of purchase and apply in addition to your rights under Australian Consumer Law.
Customers are responsible for completing and submitting any required warranty cards or registration documents for warranty purposes.
For specific warranty information, please contact our team.

Customers are responsible for retaining their invoice as proof of purchase for warranty purposes.